Refund Policy

We take great pride in crafting and delivering high-quality jewelry. Each piece is carefully designed and handcrafted with attention to detail. Please read our policy carefully before placing your order.

Return & Refunds

All sales are final. We do not accept returns or exchanges on any jewelry items.

Every piece of jewelry is handcrafted and unique. Due to the nature of handmade products, minor variations in color, texture, or finish may occur, which adds to the individuality of the piece and should not be considered a defect.

We strongly recommend reviewing all product details, descriptions, and images before making a purchase. All images shown on our website represent the actual product as closely as possible.

We do not provide refunds or store credit once an order is successfully delivered.

By completing a purchase on our website, you acknowledge and agree to this No Return & No Exchange Policy.

Damages or Issues

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong item

Please contact us within 24 hours of delivery with the following details:

• Order Number
• Clear photos of the product and packaging

Email: solmistmuse@gmail.om

WhatsApp: +91 7575852148

Our team will review the issue and assist you with the appropriate resolution.

Cancellation Policy

Orders can only be canceled within 6 hours of placing the order.

Once the order has been processed or shipped, it cannot be canceled.

Refund Process

Refunds are only processed in rare situations such as:

• Damaged product confirmed after review
• Incorrect item delivered
• Duplicate payment
• Order canceled within the allowed time frame

If a refund is approved:

• The refund will be processed to your original payment method
• Refund initiation may take 3–5 business days
• Depending on your bank or payment provider, it may take up to 7 business days for the amount to reflect in your account

Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Email: solmistmuse@gmail.om

WhatsApp: +91 7575852148

Shipping Policy

Thank you for shopping with us. We aim to deliver your order safely and as quickly as possible.

Order Processing

All orders are processed within 1–2 business days after confirmation.
Once your order is shipped, you will receive a tracking number via Email or WhatsApp/SMS.

Please note that orders are not processed or shipped on Sundays or public holidays.

Delivery Time

Delivery timelines depend on your location.

• India: 2–5 business days after dispatch
• Remote locations: May take slightly longer depending on courier availability

Shipping Charges

We offer Free Shipping across India.

International Shipping

Yes, we ship internationally to most countries where postal services are available.

• Shipping charges may vary depending on the destination country.
• Custom duties, import taxes, or local charges are not included in the order value.
• Any such charges must be paid by the customer to the courier service at the time of delivery.

  Order Tracking

  Once your order is dispatched, you will receive a tracking link to monitor your shipment in real time.

  Delivery Delays

  While we try our best to deliver on time, delivery may be delayed due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Unexpected logistical delays

  We appreciate your patience in such cases.

  Incorrect Address

  Please ensure that the shipping address provided is accurate. We are not responsible for orders delivered to incorrectly entered addresses.

  Need Help?

  If you need assistance regarding your order or shipping, feel free to contact us.

  Email: solmistmuse@gmail.om

  WhatsApp: +91 7575852148

  Business Hours:
  Monday – Saturday
  11:00 AM – 7:00 PM

  Please allow 24–48 hours for a response.

  Do you offer gift wrapping?
  Yes, we offer gift wrapping for special occasions. 🎁
  If you would like your order to be gift wrapped, please send us a message on WhatsApp after placing your order, and our team will arrange it for you.

Our jewellery pieces are delicate and handcrafted, designed to be worn with care. Unlike heavy statement pieces, they require gentle handling to maintain their beauty and longevity.

To keep your jewellery in the best condition, please follow these care guidelines:

• Avoid contact with water, sweat, perfumes, lotions, and chemicals, as they may cause tarnishing or damage.
• Always apply perfume, skincare, or lotion before wearing your jewellery.
• Remove your jewellery before bathing, swimming, exercising, or sleeping.
• Handle the chains gently and avoid pulling or rough use.