Refund policy

Return, Exchange & Refund Policy

At Solmist Muse, we take great pride in crafting and delivering high-quality handcrafted jewelry. Each piece is carefully designed with attention to detail and checked before dispatch.

Please read our policy carefully before placing your order.

Return & Exchange Policy

All sales are final. We do not accept returns or exchanges for change of mind, personal preference, size issues, color preference, or after the product has been used.

As our jewelry is handcrafted, minor variations in color, texture, shape, or finish may occur. These natural variations make each piece unique and should not be considered a defect.

We strongly recommend reviewing all product details, descriptions, images, and sizing information before placing your order. Product images on our website represent the actual product as closely as possible.

Damaged or Wrong Product

Return or exchange requests are accepted only in the following cases:

Damaged product received
Defective product received
Wrong product received

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with the following details:

Order number
Clear photos of the product and packaging
A clear unboxing/opening video showing the package being opened for the first time

Please note: An opening video is required for verification.

Once our team reviews and approves the issue, we will assist you with the appropriate resolution, such as replacement, exchange, or return process, depending on the case.

The product must be unused, unworn, and in its original packaging.

Cancellation Policy

Orders can be canceled only within 6 hours of placing the order.

Once the order has been processed, packed, or shipped, it cannot be canceled.

Refund Policy

Refunds are processed only in rare approved situations, such as:

Damaged product confirmed after review
Wrong product delivered
Duplicate payment
Order canceled within the allowed cancellation time

If a refund is approved:

The refund will be processed to the original payment method
Refund initiation may take 3–5 business days
Depending on your bank or payment provider, it may take up to 7 business days for the amount to reflect in your account

We do not provide refunds, returns, or store credit once an order is successfully delivered, except for approved damaged, defective, or wrong product cases.

By completing a purchase on our website, you acknowledge and agree to this Return, Exchange & Refund Policy.